About Us

Privacy policy

This policy describes how your personal information is collected, used, and shared when you visit or make a purchase from TheSoothConcept.com (the “Site”).

Section 1 – what do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

Section 2 – consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting such data and using it for that specific reason only. If we ask for your personal information for a secondary reason such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or e-mailing us at: info@thesoothconcept.com

Section 3 – disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 –who is the provider of the platform

The website is hosted with tasjeel.ae, one of the top hosting providers globally.
To encourage a safer internet and help our customers HostGator’s website services to The Sooth Concept are SSL certified.
An SSL certificate is a digital certificate that authenticates a website’s identity and enables an encrypted connection. SSL stands for Secure Sockets Layer, a security protocol that creates an encrypted link between a web server and a web browser.
HostGator is protected from DDoS attack (UDP flood). HostGator have extensive custom firewall rules and large mod security rule sets protecting their servers from a variety of forms of attack. HostGator datacenters are all highly secure facilities with restricted access. HostGator also employs additional server security methods and precautions all of which are confidential.

Section 5 – third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, please bear in mind that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. Hence, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 6 – payment security

All payments are handled by Mashreqbank PJSC. The Sooth Concept does not store any credit card information as all transactions are directly handled by the secure payment gateway.
Mashreqbank PJSC takes privacy and data protection issues seriously. Mashreq Bank have designed this Privacy Policy to explain how they handle personally identifiable information collected from Sub-Merchants who register for services and submit information to Mashreqbank PJSC through the Internet. As Mashreqbank PJSC services evolve, this policy may be revised. If you have questions about Mashreqbank PJSC privacy practices information please email DPO@Mashreq.com

Section 7 – cookies

Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also permit us to monitor website and app usage.
We use the following cookies on our website:

Section 8 – age of consent

By using this site, you represent to us that you are at least the minimum age required to make such purchases online.

Section 9 – changes to this privacy policy

We may need to update and make changes to these policies from time to time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply require more information contact us by e-mail at info@thesoothconcept.com
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